Shipping policy
At Acqua, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing
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All orders are processed within 1–3 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You will receive an order confirmation message once your order has been successfully placed.
Shipping Time
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Nationwide Delivery (Pakistan): Estimated delivery time is 3–7 business days depending on your city and courier service.
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Remote areas may require additional delivery time.
Shipping Charges
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Shipping charges will be displayed at checkout before payment confirmation.
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We may offer free shipping promotions on selected orders or during special campaigns.
Cash on Delivery (COD)
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Cash on Delivery is available in selected areas across Pakistan.
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Please ensure someone is available to receive and pay for the parcel at the delivery address.
Order Tracking
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Once your order is shipped, tracking details will be shared with you via SMS, WhatsApp, or email (if available).
Delays & Issues
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Delivery times may be affected due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
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If your parcel is delayed, please contact our support team for assistance.
Incorrect Address
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Please make sure your shipping address and phone number are correct.
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We are not responsible for delays or failed deliveries caused by incorrect customer information.
Damaged or Missing Items
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If your order arrives damaged or incomplete, please contact us within 24 hours of receiving your parcel with order details and photos.
Contact Us
For any shipping-related questions, contact us:
Phone: +92 310 4596292
Email: marwamuxal@gmail.com